FAQ

Frequently Asked Questions (FAQ)

1. What is your return and exchange policy?
We want you to be completely satisfied with your purchase! You can return or exchange items within 30 days of delivery. Items must be in new condition with tags intact and in the original packaging. For full details, please see our Return and Exchange Policy.

2. How long does it take to process a return or exchange?
Once we receive your returned item, we will inspect it and process your refund or exchange within 7-10 business days.

3. Are there any items that cannot be returned or exchanged?
Yes, items marked as "Final Sale" are non-returnable, non-exchangeable, and non-refundable. Additionally, personalized products, pet food, and opened hygiene items cannot be returned.

4. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the shipping carrier’s website.

5. What if I received a defective or incorrect item?
If you believe you’ve received a defective item or if there is an error with your order, please contact our customer service team within 3 business days of receiving your order, and we will assist you.

6. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly, so we may not be able to accommodate changes once the order is confirmed.

7. How can I care for my pet supplies?
Each product may have specific care instructions. Please refer to the product packaging or description for detailed care guidelines. If you have specific questions, feel free to reach out to us!

If you have any other questions, don’t hesitate to contact us!